We’re available when you need us, from 24/7 credit or debit card help, to live chat, email and more.
Don’t Wait on Hold—The Answers to Your Most Frequently Asked Questions
Routing Transit Number (RTN): 251482833
You can also find the nine-digit routing number at the bottom of your checks.
Our Live Chat feature is available here on our website Monday – Friday 8:30am – 6:00pm, and Saturday 9:00am – 1:00pm.
For your privacy and security, Live Chat is for general inquiries only. For questions related to your account or to discuss confidential information, please call 800-666-8811 to speak with a Member One representative.
- Debit Card 24-Hour Customer Service: (866) 820-8854
- Credit Card 24-Hour Customer Service: (866) 820-2936
- Lost or Stolen Debit Card: (866) 820-8854
- Lost or Stolen Credit Card: (800) 449-7728
- CU Rewards: (800) 637-7728
- Verified by Visa: (888) 918-7490
- Online Billpay: (866) 345-0840
- Use the 24/7 Account Line: 540-982-8809 or 800-666-8809
- Talk with our Member Service Representatives: 540-982-8811 or 800-666-8811
- Available: Monday – Friday 8:30am – 6:00pm, Saturday 9:00am – 1:00pm
Use Text Message Banking* to get updates: Send a text to 454545.