Support Center

We’re available when you need us, from 24/7 credit or debit card help, to live chat, email and more.

Don’t Wait on Hold—The Answers to Your Most Frequently Asked Questions

Routing Transit Number (RTN): 251482833

You can also find the nine-digit routing number at the bottom of your checks.

Live Chat

Our Live Chat feature is available here on our website Monday – Friday 8:30am – 6:00pm, and Saturday 9:00am – 1:00pm.

For your privacy and security, Live Chat is for general inquiries only. For questions related to your account or to discuss confidential information, please call 800-666-8811 to speak with a Member One representative.


  • Debit Card 24-Hour Customer Service: (866) 820-8854
  • Credit Card 24-Hour Customer Service: (866) 820-2936
  • Lost or Stolen Debit Card: (866) 820-8854
  • Lost or Stolen Credit Card: (800) 449-7728                  
  • CU Rewards: (800) 637-7728
  • Verified by Visa: (888) 918-7490
  • Online Billpay:  (866) 345-0840
  • Use the 24/7 Account Line: 540-982-8809 or 800-666-8809
  • Talk with our Member Service Representatives:  540-982-8811 or 800-666-8811
  • Available: Monday – Friday 8:30am – 6:00pm, Saturday 9:00am – 1:00pm

Use Text Message Banking* to get updates: Send a text to 454545.

Reach Out To Our Team

Fill out the form below and we'll be in touch soon.


Information: For information about products and services including checking and savings accounts, membership questions, and credit cards, email

Lending: For questions regarding your current loan or applying for a new credit card, personal loan, auto loan, home equity loan, or home equity line of credit email

Real Estate: For questions regarding a refinance, purchase, or subordination email

Online Banking: For Member One Online Banking technical support email, or use the form below.

Online Banking Support

Having trouble with Online Banking? Submit the form below and we'll assist you.

Mail Payments And Correspondence

For security purposes and faster processing, please send all mail correspondence (including loan payments and deposits) to the following PO Box addresses 

Accounts Payable/General Administration Building
P.O. Box 12288
Roanoke, VA 24024-2288

Contact Center
P.O. Box 14087
Roanoke, VA 24038

Member Solutions
P.O. Box 14126
Roanoke, VA 24038

Real Estate
P.O. Box 14127
Roanoke, VA 24038

Auto Insurance Updates
P.O. Box 12288
Roanoke, VA 24024

P.O. Box 14166
Roanoke, VA 24038


Find our retail center locations and ATMs.

*Message and data rates may apply
**Due to the unsecure nature of email communication, please do not include any personal or confidential information in your message. Call the Member Support center at 800-666-8811 for assistance.

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