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Members, confirm your contact information: We're preparing to integrate with Virginia Credit Union. Please review and update your contact information to ensure uninterrupted access. Log in to Online or Mobile Banking, call us at 800.666.8811, or visit a Member One retail center.
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New name, same great service.

Member One is rebranding to Virginia Credit Union in spring 2026.

Official Press Release

Why the change?

Since the merger, we’ve been steadily working to combine our two organizations. By unifying under the Virginia Credit Union name, we can:

  1. Expand resources. Unifying the brands will help us be more efficient, allowing us to reinvest savings into our services and offerings for our members.
  2. Improve clarity. As a single brand, our members can access the same great products, benefits, and services wherever you bank with us.
  3. Provide great service across the state. Bringing our brands together will create a consistent and reliable experience for all our members across Virginia.

You’ll still receive the same great service you’ve come to expect. We’ll share more updates and information as we work toward integrating our systems, anticipated for spring 2026. We’re excited about what’s ahead!

Have additional questions? Check out the Frequently Asked Questions below.


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Frequently Asked Questions

Conversion weekend is the term we use when referencing the period where the Member One systems and accounts will be converted over to Virginia Credit Union systems and accounts. There will be some limited availability of services during this time, and we will provide ample notice in the coming weeks on what to expect.

Your accounts will be officially converted over to Virginia Credit Union systems and ready to use on Monday, April 20, 2026. Details about how to access everything you need will be provided in the coming weeks.

Yes! The branches you enjoy visiting today will remain open with the same hours after the conversion is complete.

Yes! The same friendly employees you know will still be there to serve you.

Since Member One legally merged with VACU back in August 2024, VACU has been investing resources into the southwest Virginia community through financial education programs as well as charitable contributions. This commitment to our community will continue. (link to info?)

Yes, as we approach the system conversion, you’ll receive communications from both Member One and VACU. It’s imperative that you check your mail and email and read all communications you receive from BOTH Member One and VACU.

The best way to ensure you receive all communications is to confirm that Member One has the correct contact information, including your email address and mailing address. If you have more than one account with Member One, you must ensure your contact information matches across each account. You can view and update your contact information through online banking, our Contact Center, or at a branch.

We’re here with you through every step. Just call us at 800-666-8811 or visit any branch location. Our employees will be very familiar with all the communications you receive, so they are more than prepared to walk you through the information and answer any questions you may have.