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ALERT: Transfers between member accounts are currently disabled. We’re working on a solution and will restore this service as soon as possible. Contact us at 1-800-666-8811 or visit a retail center to make transfers. We appreciate your patience.
Merger Update: Member One is rebranding to Virginia Credit Union in 2026. Learn more
Attention Members: Be aware scammers may contact you by text, phone call, or email pretending to be Member One. They may use phone numbers or addresses that look like ours. They might ask for account details, passwords, codes, or request you click suspicious links. NEVER share this personal information when contacted unexpectedly or feel pressured to click a suspicious link.

Customer Identification Program

The following information concerns opening or changing your account.

  • Section 326 of the USA PATRIOT ACT requires all financial institutions to obtain, verify, and record information that identifies each person who opens an account or changes an existing account.
  • This federal requirement applies to all new customers and current customers.
  • This information is used to assist the United States government in the fight against the funding of terrorism and money-laundering activities.

What This Means For You

  • When you open an account with us, or change an existing account, we will ask each person listed on the account for their name, physical address, mailing address, date of birth, and other information that will allow us to identify them.
  • We will ask to see each person’s driver’s license and other identifying documents, and will copy or record information from each of them.

Open Your Account Today

Call 800-666-8811, or visit a retail center location near where you live or work.