Loan Payment Options 

Make your loan payments with a number of easy options. 

Find The Best Payment Option For You

We offer online, in person, over the phone, and recurring payment options.


From a Member One account:

  • Set up a transfer from your Member One account in online banking. Click Move Money at the top to get started. You can select "Repeat transfer" to set up a recurring payment.

From a non-Member One account:

  • Click the PAY ONLINE button from the top of any page for a one-time payment.
  • For bill pay from an outside financial institution, payments should be mailed to Member One Accounts Payable/General Administration Building at: PO Box 12288, Roanoke, VA 24024-2288.
In person

Pay in person at any Member One retail center. A representative can help you set up recurring payments from a Member One or outside financial institution account.

Over the phone

For a payment by phone, call 800.666.8811 to make a credit/debit card payment. 

Through the mail

Mail a payment to Member One Accounts Payable/General Administration Building, PO Box 12288, Roanoke, VA 24024-2288.

Sign-up for alerts

Never miss a payment! Sign-up for email or text alerts through Member One's online banking. Select Additional Services at the top of online banking and then Mobile Banking & Alerts to get started. 

Need Assistance?

Call 800.666.8811, complete our contact form, or visit one of our retail center locations today.

Become a Member

Experience the credit union difference with great options for every stage of life, modern-day conveniences you expect, and local, personalized service.

Learn more about credit union membership