Tiffany Franklin is the Loan Sales Specialist Team Lead here at Member One. She has two boys, an allergy to trees, and a side hustle to boot! Learn about her role at the credit union, her favorite restaurant, and her dislike of cauliflower in our latest edition of Get to Know Us!
Where are you from?
TF: I am originally from West Virginia, but I’ve been in Roanoke since about 7th grade now.
What’s your Member One journey?
TF: I started here December 2007, so it’ll be 10 years this December. I started as a teller at the Vinton Retail Center. I was there for about a year, and then I moved to the Call Center for about three years. After that, I became a Loan Sales Specialist (LSS) for about a year and a half and came back to the Call Center as their team lead. Now I’m the LSS Team Lead.
Do you still answer the phones, or are you there mostly for support?
TF: Mostly support, but I’ll jump in the queue on the loan side if they get backed up. I’m mostly there to answer any questions the reps have or to answer supervisor calls.
Where were you before you came to Member One?
TF: I was with Carpetland for about two years, and prior to that I worked at Food Lion throughout high school.
Have you ever gotten a traffic ticket?
TF: <Laughing> I got my first speeding ticket EVER two years ago. I should have gotten it; I was wrong. My mom and I were in West Virginia visiting a friend. When we were coming back home that night, we were listening to Q99 and jamming out to Janet Jackson, vibing, having a good time. I was coming down a hill a little too fast, and there was a cop. That was my first-ever ticket.
You can’t be held responsible for what happens when you’re listening to Janet Jackson.
TF: Right? And I was going down a hill! Gravity took over.
What would seven-year-old Tiffany think of you now?
TF: Seven-year-old me wanted to watch Power Rangers and get on with her day, so I think she’d be pretty proud of where current Tiffany is. I don’t think anybody really goes by the plan that they originally had in their life. I never really had a plan at all, so for me to be where I am without having a concrete idea of what I wanted to be when I grew up, I think seven-year-old Tiffany would be pretty proud of me right now.
If a kid walked up to you asking for your advice, and you only had a few seconds to answer, what would you say?
TF: I’d say to always be yourself and don’t worry about other people’s opinion of you because at the end of the day, it’s not about them; it’s about you. Live your life to the fullest would also be my advice.
Whom do you most admire?
TF: There are two. Of course, there’s my mom. I was raised in a single-parent home, so my mom has always been number one, but I would also say my husband. When we met as teens, his mindset was just so different from everybody else our age. He was so focused on the future and starting his own business. He didn’t care about going out; he wanted to save his money to buy a house and a car. I have always admired him since I met him.
So you’ve been together since you were teenagers?
TF: Yup. We will have been married for nine years in June, and we’ve been together for 13 years! I met him right after I graduated high school while we were working at Food Lion.
If you were to wind up in jail, what do you think put you there?
TF: Probably road rage.
It’s shocking that you just got your first-ever ticket fairly recently, yet road rage is a problem for you!
TF: Yeah, but that’s what would probably happen. Someone would do something stupid, and I would just black out.
Since you’re not in jail, what are you going to do when you head home tonight?
TF: I will take my oldest to his tutoring session, and then go home and surf the Internet a little bit because I do real estate outside of work, so I’ll see if any new listings have popped up. I don’t watch TV or keep up with all the hit shows.
You’re probably better for it.
TF: Ha ha, well, I mean, I have Netflix and Hulu, and everyone tells me to watch these shows, but I just don’t do TV. I only got it for the kids. I’ll fix dinner and check the kids’ homework. I’ll make sure the dogs are taken care of, and that’s probably it!
Tell me a little more about this real estate side project. Are you an agent?
TF: Yeah. I’ve had my license since 2009, and I just recently passed the test for my broker’s license, so I will have that very soon. I’m excited! It’s just another thing to have under my belt I guess.
Good for you! Get that side hustle going. Based on what you just said, the answer might be real estate, but if you could do one thing and succeed at it, what would it be?
TF: I would go to college and be a psychologist. I’ve always been interested in how the mind works, how people react in different situations, and how to help them get through whatever it is they’re going through mentally. My oldest is on the spectrum; he has Asperger syndrome. When we were going through the process of getting him evaluated, going through all the different testing, and doing research on autism, I found it to be very interesting. So, if I were to go back to school and be successful at anything, it would be psychology.
What are your thoughts on vegetables?
TF: I love vegetables. The only one I won’t eat is cauliflower; I don’t want it on my plate. People try to say it’s like broccoli, but it isn’t. I don’t want cauliflower rice or cauliflower “mashed potatoes.” And now they’re doing pizza crust with it? No. Just stop it.
If you were a tree, what kind would you be?
TF: Hmmm, well, I’m allergic to trees, so…
Oh, no! We can skip this one.
TF: That’s okay. I guess I’d say a pine tree because it never loses its needles or color. It can survive through the snow and bad weather and still keep its color, so that’s what I’d be.
What’s your biggest pet peeve?
TF: Probably people driving under the speed limit. It drives me insane. See? Back to my road rage.
What inspires you?
TF: My kids. The reason we do the things we do is to make sure they’re taken care of and not wanting for anything. Knowing how some kids grow up, I want to make sure they’re fully taken care of and don’t have to ask for anything. They’ll still know the meaning of hard work though; I want them to know that they can be successful through work and dedication and to go full-speed ahead if they can. They’re my passion and inspire me.