A Message to our Members

At Member One, the health and well-being of our members, employees, and communities continues to be our highest priority.
CLICK HERE for current member FAQs.

Retail Center Lobbies

We are happy to now offer in-person service at all of our retail center lobbies during regular operating hours.

If you choose to visit one of our lobbies, for your convenience you can make an appointment in advance by calling our Concierge at 800.666.8811. An in-person appointment can be much more convenient for your schedule, you can avoid unnecessary waiting for assistance, and a team member will be ready to assist you at your set appointment time with your specific need.

When you arrive at these retail centers, it is important to know that we have established enhanced safety measures at each of our facilities.

Per the latest CDC guidance and the Virginia Governor's order, face masks are not required in our centers for vaccinated members and employees. Face masks are still required for those who are not vaccinated.

We are relying on our members to be honest and respectful of others and continue social distancing.

Account Access

We continue to provide a variety of convenient ways to access and manage your funds beyond our retail centers. We encourage you to utilize these services so you can stay in touch with your accounts anytime and anywhere!

  • Online and Mobile Banking: View account balances, transfer funds, deposit checks, pay bills, and more. For more information, including a link to enroll, click here.  
  • ATMs:  We offer the ability to deposit and withdraw funds at all of our Member One-owned ATMs located at our retail centers. In addition, we have a network of more than 55,000 additional surcharge-free ATMs. For a full list of ATM locations, click here.
  • Contact Center: Should you need to speak with a live representative, our Contact Center is available to assist you Monday through Friday from 8:30 a.m. to 6 p.m., plus Saturdays from 9 a.m. to 1 p.m. We also offer Live Chat during the same hours. For a full list of the ways you can contact us, click here.  Please know that you may experience a longer than normal wait time during this period.

In addition to the items above, click here for a list of frequently asked questions and their answers on doing business with us during the COVID-19 pandemic.

It is also important to remember that your funds are fully insured by the National Credit Union Administration (NCUA) up to $250,000.


Financial Assistance

The COVID-19 pandemic continues to have widespread impact across our communities, and we know it could lead to some financial strain for you and your family. We want you to feel confident that your Credit Union is here to provide flexibility and assistance if you are facing financial difficulties because of COVID-19. If you find yourself in need, we urge you to reach out to us at 800.666.8811 so we can help you find the best path forward.

Information Security

Unfortunately, cybercriminals across the globe use events such as the COVID-19 outbreak to prey on people and gain access to personal information and data. It is important that you exercise caution when opening email attachments or clicking on links in emails referencing coronavirus unless you are certain they are from a legitimate source. If you receive scam emails, you may report them to the FBI by visiting their website at www.ic3.gov. In addition, remember that Member One will NEVER request sensitive personal or account information through email.

We will continue to update this site with important information as the situation evolves. If you would like additional information on COVID-19, visit the Centers for Disease Control at cdc.gov.   

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