A Message to our Members

At Member One, the health and well-being of our members, employees, and communities is our highest priority. We understand that you are likely continuing to experience concern and uncertainty surrounding the coronavirus (COVID-19) pandemic and its potential impact on you, and we want you to feel confident that Member One is doing everything we can to address your needs and limit service disruptions as the situation continues to evolve. 
CLICK HERE for the status of our retail centers.
CLICK HERE for current member FAQs.

Account Access

We provide a variety of convenient ways to access and manage your funds beyond our retail centers. We encourage you to utilize these services so you can stay in touch with your accounts anytime and anywhere!

PLEASE NOTE: Due to the increase in traffic in digital services such as Online and Mobile Banking, users may experience intermittent downtimes. The Member One team diligently works with all vendors around the clock to mitigate issues and keep any downtimes to a minimum. As always, we do apologize if you experience any inconvenience and encounter any intermittent downtimes.

  • Online and Mobile Banking: View account balances, transfer funds, deposit checks, pay bills, and more. For more information, including a link to enroll, click here.  
  • ATMs:  We offer the ability to deposit and withdraw funds at all of our Member One-owned ATMs located at our retail centers. In addition, we have a network of nearly 30,000 additional surcharge-free ATMs. For a full list of ATM locations, click here.
  • Contact Center: Should you need to speak with a live representative, our Contact Center is available to assist you Monday through Friday from 8:30 a.m. to 6 p.m., plus Saturdays from 9 a.m. to 1 p.m. We also offer Live Chat during the same hours. For a full list of the ways you can contact us, click here.  Please know that you may experience a longer than normal wait time during this period.

In addition to the items above, click here for a list of frequently asked questions and their answers on doing business with us during the COVID-19 pandemic.

It is also important to remember that your funds are fully insured by the National Credit Union Administration (NCUA) up to $250,000.


Financial Assistance

The COVID-19 pandemic continues to have widespread impact across our communities, and we know it could lead to some financial strain for you and your family. We want you to feel confident that your Credit Union is here to provide flexibility and assistance if you are facing financial difficulties because of COVID-19. If you find yourself in need, we urge you to reach out to us at 800.666.8811 so we can help you find the best path forward.

Information Security

Unfortunately, cybercriminals across the globe use events such as the COVID-19 outbreak to prey on people and gain access to personal information and data. It is important that you exercise caution when opening email attachments or clicking on links in emails referencing coronavirus unless you are certain they are from a legitimate source. If you receive scam emails, you may report them to the FBI by visiting their website at www.ic3.gov. In addition, remember that Member One will NEVER request sensitive personal or account information through email.

We will continue to update this site with important information as the situation evolves. If you would like additional information on COVID-19, visit the Centers for Disease Control at cdc.gov.   

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