Contact Us

Routing Transit Number (RTN):

You can also find the nine-digit routing number at the bottom of your checks.

Live Chat

Available: Monday – Friday 8:30am – 6:00pm, Saturday 9:00am – 1:00pm


Debit Card 24-Hour Customer Service: (866) 820-8854

Credit Card 24-Hour Customer Service: (866) 820-2936

Lost or Stolen Debit Card: (866) 820-8854

Lost or Stolen Credit Card: (800) 449-7728

Travel Notification Debit Card: (866) 820-8854

Travel Notification Credit Card: (866) 820-2936                  

CU Rewards: (800) 637-7728

Verified by Visa: (888) 918-7490

Online Billpay:  (866) 345-0840

Use the 24/7 Account Line: 540-982-8809 or 800-666-8809

Talk with our Member Service Representatives:  540-982-8811 or 800-666-8811
Available: Monday – Friday 8:30am – 6:00pm, Saturday 9:00am – 1:00pm


Use Text Message Banking to get updates: Send a text to 454545.


Information: For information about products and services including checking and savings accounts, membership questions, and credit cards, email

Lending: For questions regarding your current loan or applying for a new credit card, personal loan, auto loan, home equity loan, or home equity line of credit email

Real Estate: For questions regarding a refinance, purchase, or subordination email

Online Banking For Member One Online Banking technical support email


For your security and faster processing, please send all mail correspondence (including loan payments and deposits) to:

Accounts Payable/General Administration Building
P.O. Box 12288
Roanoke, VA 24024-2288

You can also send us mail at the following locations:

Contact Center
P.O. Box 14087
Roanoke, VA 24038

Member Solutions
P.O. Box 14126
Roanoke, VA 24038

Real Estate
P.O. Box 14127
Roanoke, VA 24038

P.O. Box 14166
Roanoke, VA 24038


Find our branch locations and ATMs.

Media Inquiries

Please direct all media questions to

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